Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Adelé's Catering ("we", "our", or "us").

These Terms and Conditions govern your use of our website www.adelecater.co.za ("the Website") and all related online ordering, payment, and delivery services.

By using our Website, placing an order, or making a payment, you agree to these Terms and Conditions. If you do not agree, you must not use the Website or our services.

2. Company Information

We operate as a South African company in compliance with all applicable laws, including the Consumer Protection Act (68 of 2008) and the Protection of Personal Information Act (4 of 2013).

3. Definitions

• "Website" means www.adelecater.co.za and all its subpages.
• "User" or "Customer" means any person who accesses or uses our Website.
• "Products" means food, platters, frozen meals, and catering items listed for sale.
• "Order" means a confirmed selection of Products submitted through the Website.
• "Delivery Area" means the geographical zones where we provide delivery services.

4. Use of Website

To use this Website, you must be at least 18 years old or have parental consent.

You agree not to:

• Use the Website for unlawful or fraudulent purposes.
• Interfere with the operation or security of the Website.
• Copy, reproduce, or distribute any content without our permission.

We reserve the right to suspend access or cancel orders if misuse or fraud is suspected.

5. Product Information

We make every effort to ensure that all descriptions, prices, ingredients, allergens, and images are accurate.

Please note:

• Products may vary slightly from their images due to preparation and packaging differences.
• Prices may change without notice, but confirmed orders will not be affected.
• Allergen and ingredient details are for guidance only — please contact us for specific dietary concerns.

6. Ordering Process

1. Browse and select your desired Products.
2. Add items to your cart and proceed to checkout.
3. Enter accurate delivery and contact details.
4. Submit your order request.
5. Receive an email with our banking details and your unique order number.
6. Make payment via EFT using your order number as reference.
7. Email proof of payment to us.
8. You will receive an order confirmation email once payment is verified.

All Orders are subject to availability. If a Product is unavailable, we'll contact you to arrange a replacement, store credit, or refund.

7. Payment Terms

7.1 Payment Method

We accept payment via Electronic Funds Transfer (EFT) only. Upon placing an order, you will receive:

• An order confirmation with our banking details
• Your unique order number to use as payment reference
• Instructions for completing your EFT payment

7.2 Payment Verification

7.3 Proof of Payment

After making your EFT payment, please:

• Email your proof of payment to orders@adelecater.co.za
• Include your order number in the subject line
• Use your order number as the payment reference

We will confirm your order via email once payment has been verified (typically within 2 business hours during office hours).

7.4 Payment Timeline

Payment must be received at least 24 hours before your scheduled delivery date. Orders without verified payment by this deadline will be automatically canceled.

8. Delivery Terms

8.1 Delivery Areas and Fees

Deliveries are offered within the following zones:

• Free delivery: within 7 km of our kitchen.
• R55 fee: between 7–15 km.
• R100 fee: between 15–25 km.
• Beyond 25 km: Please contact us for a custom quote.

8.2 Minimum Order Quantity

8.3 Delivery Windows and Conditions

Estimated delivery windows are shown at checkout. We aim to deliver on time, but factors such as traffic, weather, or load-shedding may cause delays.

Customers are responsible for ensuring that someone is available to receive the order at the specified address. If no one is available, a redelivery fee may apply.

We are not responsible for delays or failed deliveries caused by incorrect information or lack of recipient availability.

9. Cancellation, Refunds, and Returns

9.1 Cancellations

Orders may be canceled up to 24 hours before the scheduled delivery time. After that, preparation may have begun and cancellation may not be possible.

9.2 Refunds

Refunds are issued within 7 business days for eligible cases, including payment errors, unavailable stock, or valid cancellations. Refunds are processed to the original payment method only.

9.3 Returns

Due to the perishable nature of our food, we cannot accept returns unless the Products were delivered damaged, spoiled, or incorrect. Customers must report issues within 2 hours of delivery and provide photos for verification.

This policy complies with the Consumer Protection Act.

10. Customer Responsibilities

You agree to:

• Provide accurate contact and delivery information.
• Ensure availability at the delivery location during the delivery window.
• Properly store or refrigerate meals after delivery to maintain quality and safety.

We are not responsible for spoilage or damage after delivery if storage instructions are not followed.

11. Data Protection and Privacy

We respect and protect your personal information in accordance with POPIA. Your data is collected only for processing orders, delivering Products, and improving our services.

• All personal and payment data is securely encrypted.
• We only share necessary details with payment processors and delivery partners.
• You have the right to request access, correction, or deletion of your data.
• Cookies may be used to improve user experience and analyze traffic.

Refer to our Privacy Policy for full details.

12. Intellectual Property Rights

All Website content, including text, images, graphics, and layout, remains the intellectual property of Adelé's Catering or its licensors. No part may be copied or reproduced without written consent.

13. Limitation of Liability

While we strive for accuracy and reliability, we are not liable for:

• Losses caused by Website downtime or data errors.
• Indirect, consequential, or incidental damages.
• Delivery delays or service interruptions beyond our control.

Our total liability will not exceed the total value of the affected order.

14. Indemnity

You agree to indemnify and hold Adelé's Catering harmless against any claims or losses resulting from your misuse of the Website or breach of these Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be resolved in the courts of the Western Cape.

16. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised Terms.

17. Contact and Complaints

For any questions, feedback, or complaints, contact:

We aim to respond to all written complaints within 5 business days.