Privacy Policy

1. Introduction and Purpose

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We comply with the Protection of Personal Information Act (POPIA) and the Consumer Protection Act (CPA). By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal and transactional information necessary to process orders and improve our service.

2.1 Personal Details

When you place an order or register an account, we collect:

• Name and surname
• Email address
• Phone number
• Delivery address

2.2 Payment Details

We accept payment via Electronic Funds Transfer (EFT) only. You will receive our banking details with your order confirmation. We do not collect or store card details, as we do not process card payments. Orders are only confirmed and processed once payment has been received and verified in our bank account.

2.3 Cookies, Analytics, and Browsing Data

We use cookies and analytics tools to:

• Understand website usage and improve performance
• Remember your preferences
• Personalize your browsing experience

You can manage or disable cookies in your browser settings.

3. How We Use Your Information

Your information is used for legitimate business purposes, including:

• Processing and fulfilling your orders
• Delivering products to your specified address
• Sending order confirmations and delivery updates
• Responding to customer service requests
• Improving our website and product offerings
• Marketing communications (only if you've opted in)

We do not sell or rent your information to anyone.

4. Data Sharing and Disclosure

We only share your data with trusted third parties necessary for our operations:

• Delivery partners to complete your order
• IT and hosting providers who support our systems under confidentiality agreements

All third parties are required to keep your information confidential and comply with data protection laws.

5. Data Storage and Security

Your personal information is stored securely on encrypted servers with restricted access. We follow best practices for data handling in compliance with POPIA for data protection.

Security measures include:

• SSL/TLS encryption on all data transmissions
• Access controls and authentication protocols
• Regular system monitoring and security audits

We retain your information only as long as necessary for the purposes stated and will securely delete or anonymize it once no longer required.

6. Cookies and Tracking

Cookies help us enhance your browsing experience. Types of cookies we use include:

• Essential cookies for core site functionality (e.g., shopping cart)
• Analytics cookies for performance insights (e.g., Google Analytics)
• Preference cookies to remember your settings

You can accept or decline cookies through your browser settings. Some features may not function correctly if cookies are disabled.

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Ask for corrections or updates
• Request deletion of personal data (where legally permissible)
• Object to processing for marketing purposes
• Withdraw previously granted consent

To exercise these rights, contact us at orders@adelecater.co.za.

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa) at complaints.IR@justice.gov.za.

8. Marketing Communications

We send marketing messages only if you have opted in. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in our emails, or
• Contacting us directly at orders@adelecater.co.za

We respect your choice and will update your preferences promptly.

9. Third-Party Links and External Sites

Our website may include links to external sites. We are not responsible for the privacy practices, content, or security of those websites.

Please review their privacy policies before sharing any personal information.

10. Data Breach Procedure

If a data breach occurs, we will:

• Immediately take steps to contain the breach
• Notify affected individuals and the Information Regulator as required by law
• Provide guidance on protective measures you can take

We take every reasonable precaution to prevent such incidents.

11. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the "Last Updated" date and post the new version on our website.

Significant changes will be communicated via email or website notice.

12. Contact Information

For any privacy concerns or requests, please contact: